Returns on all Silicone Products and Non-Silicone Merchandise.
Vixen Creations wants you to be completely satisfied with your silicone dildo, plug or attachment. In the unlikely event that one of our silicone products is not to your satisfaction, simply return the unopened item within 14 days of receipt for a refund or a full credit towards another product in our line. A receipt is required for all returns.
Please return any defective item within 30 days for a refund, credit or replacement. Please note, we cannot accept used items.
Warranty Replacement Policy
Lifetime Warranty on most Silicone Product Vixen Creations offers an unbeatable lifetime replacement guarantee on all manufacturing defects. A receipt is required for all warranty replacements.
Please note that damage resulting from misuse of our products is not covered by this warranty. For example, "My dog or cat ate it,", "I forgot it was on the stove,", "I bit it,", "My girlfriend left me and took the dildo,". These do not qualify for product replacement.
Do not use our products with silicone-based lubricants, this use voids our guarantee.
Warranty Return Process
If you would like us to take a look at your item to see if it falls under our warranty replacement policy please follow the steps below:
Clean product thoroughly before returning it to us. Products returned in an unsanitary manner will not be replaced.
Place product in a sealed clear Ziploc bag.
Include a copy of the original sale receipt; if sent in original packaging, a receipt is not needed.
Include a note describing the problem.
Include a shipping address for return/replacement and an email contact for follow-up.