Warranty and Returns Policy
PLEASE CHOOSE CAREFULLY - DUE TO THE NATURE OF OUR PRODUCTS - ALL SALES ARE FINAL.
Vixen Creations does not offer a satisfaction guarantee. Please contact us prior to ordering for assistance selecting the perfect toy for your needs.
Due to the intimate nature of these products, we do not accept returns even if the packaging is unopened.
Our no return policy ensures customers can trust that no one else has ever touched or used a toy purchased directly from us. We take this commitment to community safety very seriously and will not make any exceptions.
These toys are handmade to order by an artist when you place your order. Sex toys cannot be resold once they have left our studio. Please make sure you check the size chart on our website or give us a call/email us to make sure you are getting exactly what you need. Once the toy is shipped it is a final sale with no exceptions.
Vixen Creations places a great deal of importance on value and quality. All of our toys are made by hand with attention to detail. As long as you properly care for your toy, it can last a lifetime. Refer to our care page for everything you need to know about properly caring for our toys.
Our warranty covers manufacturing defects that affect the function of the toy only. It does NOT cover cosmetic deterioration caused by wear and tear or damage caused by accident, misuse, or neglect.
Only toys sold by authorized retailers are eligible for the warranty. Please refer to the authorized retailer list on this website. If the retailer is not listed here, we cannot guarantee that they are carrying new and genuine Vixen Creations products and are therefore unable to honor the warranty.
Toys that have been altered are not eligible for warranty replacements.
Colossus, Holster, Ride ON, Mr. Right, Bronco X, Ranger X, Colossus X, and VixART have a one-year replacement warranty against manufacturing defects.
US (DOMESTIC WARRANTY CLAIM)
Contact the store you purchased the toy from to find out what their return policy is first. If you cannot return the item through the store you purchased it from, contact us.
To submit a toy for a warranty claim:
- Detailed photos of the damaged toy and any information that will help us to understand what has happened.
- A photo or copy of your purchase receipt for the toy. A receipt is REQUIRED for all warranty replacements.
Once we have received your email, we will review it and respond within 5 business days to let you know if your claim is eligible for a replacement.
If it is determined that we will replace your toy, you will need to thoroughly sanitize the toy, place it in a sealed plastic bag. Include a note with:
- Mailing address
- Phone number
- Email address
- Mail to us at:
Vixen Creations/Warranty Claim
4803 Commercial Park Drive
Austin, Texas 78724
We do not provide return postage for your toy, but we will send your replacement toy free of charge back to you.
Toys received dirty, not in a bag, or without PRIOR authorization for replacement will be destroyed and no replacement will be sent.
INTERNATIONAL WARRANTY CLAIM:
Contact the store of purchase for replacement. Due to the high cost of international shipping and customs, we do not directly offer warranty replacements. The store you made your purchase from should be able to assist you. If in doubt, check with the store prior to purchase about what their policies are.